Products Store Product Purchases

Due to the nature of the products we sell, we do not accept returns on skin care and makeup products that have been opened, used, or unsealed.
Returns are only accepted on unused, and unsealed products that are returned in the original packaging. Returns must be received within 14 days of purchase. All packaging must be received in good condition. In the event you have a severe reaction, we will need you to come in for documentation of reaction, within 24 hours, so we may take actions towards reversing any reaction caused.

Online Product Purchases
If you are not satisfied with your online product purchase, please contact us by email at hello@mdskinlab.ca to advise the reason for the Return Request. Requests must be received in writing within 14 days of shipping date.
Due to the nature of the products we sell, we do not accept returns on skincare and makeup products that have been opened, used, damaged, or unsealed.
Returns are only accepted on unused, and unsealed products that are returned in the original packaging. Returns must be received within 14 days of purchase. All packaging must be received in good condition.
Shipping fees are not refundable.

Delivery of Incorrect or Damaged Product
Please check your delivered order carefully.
In the event you have received the wrong or damaged product, please contact us by email at hello@mdskinlab.ca to advise us of the error. Requests must be received within 14 days of shipping date. Please include a picture of the invoice, product, and packaging received.
Due to the nature of the products we sell, we do not accept returns on skin care and makeup products that have been opened, used, or unsealed.
We will arrange to replace the item received, with the correct product, upon receipt of the returned product. We will make every effort to clarify this situation as quickly as possible.


Allergic Reactions or Skin Irritation
If you are needing more information about the suitability of a product for your skin type, please contact us at hello@mdskinlab.ca. An in-house consultation may be required to determine product suitability. Products sold on this website are manufactured by medical grade manufacturers. Used properly, you can receive exceptional results.

If you experience an allergic reaction or unusual skin irritation to any product we ask you to advise us immediately (within 48 hours). We will provide an exchange or credit towards another product for the individual product if an allergic reaction or unusual skin irritation has been confirmed. Please note that a doctor’s note and/or photos may be required.

Shipping Information

Free Shipping
We offer free shipping on orders over $300 before tax, otherwise, a shipping rate of $15 will apply. We reserve the right to add additional shipping charges to remote areas. You will be advised of this charge before your order is processed.

Shipping Region
We currently are set up to ship within Ontario and Canada.

If you wish to ship to another destination within Canada, and outside of this region, please contact us by email at hello@mdskinlab.ca

Canada Post
We ship all products by Canada Post Standard delivery. Canada Post does not deliver to P.O. Boxes. Please ensure all orders contain a deliverable street address. Address accuracy is the responsibility of the customer. We suggest including a contact daytime phone number in case of the need for clarification or notification.

Fulfillment and Delivery
Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt. Some items may require longer, and this information will be posted under the product information.

Md Skin Lab is not responsible for delays caused by the Shipper. If this information is available to us, we will contact you by email to advise the length of time and reason for the delay. Please remember to leave extra time during the holidays for delivery, due to the volume of shipments at this time of year. We offer curbside pick up if faster delivery is required for no additional shipping charges.

Back Orders and Multiple Shipments
If a product is on backorder, or fulfillment will take more than 48 hours, you will be contacted by email to advise of this delay.